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No, Quixtar doesn't have a "AA" rating from the BBB - it doesn't have any rating.
Wednesday, February 07, 2007
There was an interesting exchange in a forum last week about Quixtar's BBB (Better Business Bureau) rating. One person suggested that neither Quixtar nor any LOA had achieved a "AA" rating from the BBB.
And that's true. Because the BBB does not rate companies against a scorecard and assign a rating with letters or numbers. NOTE: As it's been pointed out in comments, some local BBBs have rating systems but West Michigan, which administers Quixtar's report, does not. Rather, the BBB provides information on whether a company has a satisfactory record in dealing with consumer complaints and issues.
This from the BBB's FAQ:
The BBB reports on a firm's marketplace practices. It does not report either individual or business credit information. BBB reliability reports contain information about the nature of the business, its principal officers, a three-year summary of any complaints processed, and any government action involving the company's marketplace practices. Most Bureaus will also report a company's BBB membership in its public report and note whether it participates in any special BBB programs to improve customer satisfaction.
The BBB does not endorse or recommend particular companies; it provides information related to customer satisfaction and complaints so consumers can make informed decisions based on the experiences of others.
Quixtar is one of the most searched terms on the West Michigan BBB Web site. That's because the national Council of Better Busienss Bureaus refers inquiries back to regional offices that handle inquiries related to companies in their service areas. So if you go to the national site and type in a search for Quixtar, you'll be redirected to the West Michigan site and the most current Quixtar BBB report. You'll see that while inquiries are high, the small number of complaints filed have been resolved to the satisfaction of the BBB and we hope, the consumers.
Quixtar is a member of the BBB and also participates in the BBB Online Reliability Program, which provides specific rules pertaining to online retailers and consumer protections.
Now there are other companies that provide ratings of a company's credit and payment performance, like Dun and Bradstreet and Standard and Poor. But those are measures of a company's financial solvency, not how they resolve issues or deal with customer concerns.
We respond quickly to BBB complaints, but no more quickly than to other concerns shared with us by phone or e-mail. Anyone with a concern or complaint regarding our plan, products or other aspects of our business are welcome to contact us for discussion and if appropriate, investigation, and ultimately resolution of the issue. We're in the process of revamping the "Contact Us" section at Quixtar.com to make it even easier to share a product or company concern or to file a complaint if there's a potential infringement of Quixtar's Rules of Conduct or Code of Ethics. Today, you can send rules issues to email@example.com for follow-up. You can contact Quixtar Customer Support with product issues. If you have a question pertaining to Quixtar, you can contact PR at PR@quixtar.com.
The changes to "Contact Us" will just make it quicker and easier to share -- whether it's a concern, a complaint, or the occasional compliment!